While away on business, I was notified that my apartment had flooded after the company who had renovated my upstairs neighbor's bathroom incorrectly installed the plumbing. I called Dwayne Jackson's agency, and no one answered. Over the next several weeks, I called the agency at least 7 times and left voicemails, and never heard back. Then, over the holidays, this agency had the audacity to send me calendars to solicit more business - how much more insensitive to the situation could this place be? What a waste of money. I paid, and never received insurance.